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Refunds & Exchanges
Before purchasing tickets, carefully review your event and showtime. There are no refunds, returns, or exchanges for special events or one time film screenings. For regular film screenings, if you are unable to attend the event for whatever reason and you give us a 48 hour notice before the showtime, we can exchange your date, film, or give you store credit for Row House Cinema. All store credit will only be for the face value of the ticket (no store credit on service fees or taxes). Store credits can be picked up at the Row House concession stand at no additional cost. We are able to mail you the store credit as a gift card for a $2 fee for shipping and handling. There are no refunds, returns, or exchanges for regular film screenings less than 48 hours away.
A regular film screening is defined as a film, shown multiple times per week, priced at our regularly published prices. An one time film screening is a film, shown only one time, which could be at our regularly published prices or higher. Everything else is a special event, which includes a film shown multiple times per week, but this particular showtime is at a higher price than our regularly published prices, includes additional activities, or comes with additional items.
Refunds for Canceled Events
We'll contact you and ask if you prefer an exchange or refund.
Refunds for Rescheduled Events
We'll contact you with the new date and time ASAP. Can't make it? Let us know and we will ask if you prefer an exchange or refund.
Order Processing Fees
Tickets purchased on our Site are typically subject to a non-refundable per order processing fee. You may be able to purchase tickets in person at Row House Cinema without paying our processing fee.