How Things Work at Row House Cinema

Theaters begin seating usually 20 minutes prior to each ticketed showtime. Before or during this time, guests may explore our sister location Bierport next door. Bierport has a Tap Room downstairs which also may be used as a waiting area. If you are 21+, you may enjoy a beer or cider prior to a film, or you can bring your beer into the cinema. For soda fans, you can choose from one of the 120 different sodas in Bierport. And yes, you may bring beer in from Bierport into the cinema!

Code Of Conduct

Intro text about Code Of Conduct

Refunds & Exchanges

Before purchasing tickets, carefully review your event and showtime. There are no refunds, returns, or exchanges for special events or one time film screenings. For regular film screenings, if you are unable to attend the event for whatever reason and you give us a 48 hour notice before the showtime, we can exchange your date or showtime. There are no refunds, returns, or exchanges for regular film screenings less than 48 hours away.

A regular film screening is defined as a film, shown multiple times per week, priced at our regularly published prices. A one time film screening is a film, shown only one time, which could be at our regularly published prices or higher. Everything else is a special event, which includes a film shown multiple times per week, but this particular showtime is at a higher price than our regularly published prices, includes additional activities, or comes with additional items.

Refunds for Canceled Events

There are no refunds for canceled events, if the cancelation is out of our control. Exchanges will be available.

Refunds for Rescheduled Events

We’ll contact you with the new date and time ASAP. Can’t make it? we can exchange your ticket for another event.

Order Processing Fees

Tickets purchased on our Site are typically subject to a non-refundable per ticket processing fee. You may be able to purchase tickets in person at Row House Cinema without paying our processing fee.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Accessibility

All of our theaters are accessible and can accommodate wheelchair seating. You may reserve the wheelchair seating as you purchase your reserved seat. If the show does not have reserved seating, to ensure that the wheelchair seating is available for your showing, please contact us at info@rowhousecinema.com.

Cell Phone Usage

To ensure the proper viewing experience for your fellow patrons, we insist on no talking or phone use during our films. Row House WILL ask patrons to leave without refund if they continue to disturb others.

Late Arrival

Row House reserves the right to refuse entry to any guest who arrive 10 minutes after the published showtime without any refund, to ensure no disruptions to the other patrons.

Outside Food & Beverages

Outside food and drinks are not allowed at Row House Cinema.

Smoking & Vaping

To protect the safety and rights of our guest and staff, smoking in any form is not allowed anywhere on the premises. This includes vaping. Row House reserves the right to ask patrons to leave without refund if they attempt or continue to Smoke or Vape on premises.

Newsletter & Email Opt-In / Opt-Out

When you complete the information requested on the newsletter button or if you purchase a ticket at Row House Cinema, we will subscribe you to our email list. You can unsubscribe following the link on any email or you can request to be removed by emailing manager@rowhousecinema.com

Privacy Policy

We take your privacy seriously. Please see our Privacy Policy. Please see our ticketing partner Filmbot’s Privacy Policy.